Avoid. My eye test was completely wrong, and whilst they have refunded me the glasses, they refused to refund the eye test itself, even though I have done a 2nd eye test confirming the first test was wrong. Initially I was promised I will be refunded the whole fee, eye test + glasses. But in order to help them identify what the problem was, I was asked if I would be willing to do a re-test? I could've said No, and just go with the refund, but then I thought, ok, let me help them, let's do another test and see what the problem was. And then of course, if it turns out the test was the problem, I will still get the refund. That's what I was promised. Ok. sure, why not. I've done the 2nd test, which indeed proved that the first test was wrong, and in fact I don't even need glasses. However, when it came to getting my refund, they refused to refund the inital test which was completely wrong, even thought thats what I was promised to start with. They started arguing that even though the test was wrong, the time was still spent to do the test, booking of the room, etc. . Hello? When the eye test are advertised, they do NOT say.. "Hey pay £25 to book a room", you book for an eye test, and you expect accurate results. You pay for those results, NOT for the room, and if they have failed to provide good results, at least have the decency to refund the costs. If you buy any goods or services, if they are broken, you are entitled to a refund. I don't see why this is any different. How can such big company refuse to refund knowingly and proven that the results they provided were wrong, therefore I was NOT delivered the service that I paid for. The optician/consultant was great, really nice. However, the customer service was NOT. At some stage they even had the audacity to say that these test are very subjective. And the initial test, even though was wrong, it was still close enough to the 2nd one. NO. How can you even say that this is subjective considering I look at something at a certain distance and its crystal clear, yet when I put the glasses that were prescribed from the first test, things become blurry? How can you call this subjective. Subjective is when you either like something or not. Providing a pair of glasses that make you see worse, that is NOT subjective. In fact wearing glasses with the wrong prescription can actually damage your eyes. yet, they still refused the refund. Absolutely disappointed, and I will never ever use Specsavers again. This will also be reported to various health authorities.