On 29/04/23 went to Stratford Specsavers Was greeted by Linda the Stratford branch manager who asked me what i need help with, last year brought glasses with add ons worth £230 in Stratford branch, they are happy to take the money from me when im paying but when it comes to honoring the 2 years quality guarantee, there's a different unfriendly tone and change in demeanour by Linda , as if im begging for something im not entitled to,even though its in the companies policy. The frame of my glasses is metal and plastic stuck together by some sort of adhesive , (Carbon 12 - name of frame) that has come apart after 6 months , this would go under defect due to material and should be replaced free of charge under the current guarantee i have, instead I was told it can't be repaired because i snapped it ,which isn't true the adhesive has came apart and you can clearly see this , she didn't even bother picking it out of the box and inspect it, as a simple close eye inspection should give the answer to if its snapped or not and instead told me nothing can be done and I should buy a new frame and half way when I was talking, she just walked off to stand in another side to stare at other frames even though the store wasn't busy as she was very reluctant to carry on with the conversation with me, after she had her say,and this is the manager of the stratford branch, disgraceful customer service skills from Linda and the respect she shows to good paying customers is disgusting as i remained respectful towards her and just wanted to ask more questions and if she will honour the quality guarantee, as she walked off it made me feel very unwelcomed and clearly she just wanted to get rid of me , after this experience I decided i will no longer be using specsavers and the way I've been treated, i make sure my family members and friends will not go to specsavers either , its ashame they’re paying a living wage to people like this who are loosing the company alot of money in the long run, in a competitive market