Normally I have good service from Stockport Specsavers. I have no complaints against the optometrists who are highly qualified and professional. Yesterday my appointment was at 11.25. At 12.30 I was still waiting. I was told I was next but I started to have a panic attack. I would have walked out if it wasn’t for the thought of having to go again. The manager apologised but I’m afraid that’s just not good enough. In the meantime my husband had to move the car from the car park we were in as he’d run out of time. In the middle of all of this my husband had an accident in the car. The manager said he hoped he was ok. Surely the very least I could have was an explanation of why I had to wait so long and a follow up call today to see if I was ok. A lady with the same appointment time went in ages before me and she arrived later. The system is flawed. I’m really unhappy with the lack of information as to why I had to wait more than an hour. Other people have complained about the same thing and nothing has been done. What’s the point of writing reviews if things are not rectified?