Had been with this company for many years, and then get completely let down with poor service in regard to broken glasses, frame failed after 10 months through a poor weld on the metal. Go into store to get fixed and the told 1. Cannot repair 2. Discontinued not available 3. Have to choose anotther pair, with impression confirmed at no cost to me. Revisit Witham store to choose glasses only to be told I have to pay for the lenses and that only the frame is covered. How can you sell a product and then say you dont cover half of it?? Cancelled my account, not impressed by response or service offered. Disgruntled in Essex