If I could give 0 stars I would. The service, the glasses I purchased, all substandard and I highly recommend using any other optician's other that Specsavers Hounslow. My glasses broke twice in the space of 6 weeks and I was made to feel as it was my fault! Due to time constraint of the store closing at 6.30, as does my job, making it impossible to get my glasses repaired during the week. Therefore both times of the arm falling off I have had to go an entire week before I am able to get them repaired. For many years I purchases Boots over the counter reading glasses, usual costing about £10-20 and never had an issue, I spent £200 on specsaver glasses and have spent most of the time not being able to use them! I spoke with a manger who was extremely unhelpful and showed no empathy in the fact that this having no glasses has impacted on my every day life and made my job virtually impossible without glasses!