We have been long-term customers with specsavers. When this branch opened in Coventry Ricoh Arena, we decided to give it a try and were extremely disappointed. Both my elderly parents were treated as if they did not belong in store, spoken to in a condescending way and came away feeling very distressed and upset. The individuals attitude was one of a school ground bully with a visible look of disdain. The sad thing is the individual who dealt with them is the store manger/retail director(???) Kieran Chavda. If the person who is responsible for the store shows disdain to retired and very elderly customers paying for the service, then I do not have hope for the longevity of the store. He needs to appreciate retail consumer law and master customer service skills, or just stay out of the way in an office as damage control. We will stick with our current specsavers in Nuneaton going forward as they have been nothing less than perfect every single time. Your hard earned money is better spent at another location or provider.