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Philomena
I called at Specsavers in Blackpool to pick up two pairs of glasses. . As in previous years, I thought that one would be for reading and the other for near vision so that I can see my mobile phone, computer and other near objects clearly. At my previous eye test I had, for the first time, been prescribed three pairs of glasses and had to pay for one of them as my NHS vouchers only cover two pairs. The three pairs were for distance, reading and near vision. At that time I needed the distance glasses for driving. I no longer drive so when I went for my recent eye test I told the optician that I no longer needed distance glasses. Despite this, when I picked up my glasses I discovered that I had been prescribed distance and reading glasses so I told the staff at Specsavers that I do not need distance glasses. They were unmoved, surly and unhelpful. I have to have distance glasses they said, I am not allowed to have glasses for near vision unless I pay for them. I cannot use my NHS vouchers towards glasses which I use all the time so that I can see properly. The only glasses they will prescribe are reading glasses and distance glasses which I don't need and never use. As they had already used my two NHS vouchers they demanded that I must pay for my normal everyday glasses. They refused to take back the distance glasses and reinstate one of my NHS vouchers. They said I could have my third pair of glasses at half price. I have therefore decided to pay for my third and absolutely essential pair of glasses - at Boots opticians.
1 year ago
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