Specsavers Bristol and the Specsavers contact lens re-order service online is categorically the worst service I think I have endured. After paying for a 2 boxes of emergency lenses after an entire box of my 3monthly order were faulty with a tear on one eye, rather than replacing them straight away, Specsavers said that I would need to pay full price (out of the deal I was in) for replacement boxes. After waiting 2 weeks with no lenses, they still hadn't arrived on the date I was told. I phoned them to be told they wouldn't be despatched for another 2 weeks, when my normal order was due to be sent out anyway. Another 2 wks later they still hadn't arrived and after lots of reassurance from the customer service that the lenses would be sent out the following day and I would receive them by the 18th Dec plenty of time before Christmas, the next morning I received an email to say they wouldn't be despatched until the 29th Dec. I have had so many phone calls, in store visits and be told endless lies, I cannot believe that a company this big has such disorganisation, such a pitiful service and sadly the workers completely lack integrity. I Total disgrace of a company. For full review see Trustpilot.