Chingford Mount Specsavers-Customers be aware!! It is really a shame to be deliberatelly missinformed in order to take advantage for glasses for a child covered by NHS. Initially, we were told by Taj that a child is entitled to get glasses with new prescription and the new frame for up to £89 for free. My daughter decided to use her old frame due to its pattern which she liked, and I have paid extra for glazing, but no one told us that she will not recieve the new frame as entitled. A week after, when coming to the shop to take her glasses (old frame+new lenses + glazing)and when we asked Taj that we would like to take the new frame she is entitled to and to pay for an extra pair of lenses, we had been told that we need to pay full price for the frame whilst getting 50% reduction on the extra pair of lenses as Taj already used the NHS voucher, the week before for lenses only!! Taj didn’t inform us nor had explained to us our options clearly and so misleading us to in total pay more then we should had to. The biggest shame is that he was supported by his manager Joanna, clearly indicating the shop’s culture of misleading customers and taking advantage of customers and NHS. A real shame which requires proper investigation as it includes playing with and possibly abusing NHS funds. We will never ever return to Specsavers Chingford Mount and are really disappointed with the poor service which we recieved.