Where do I start?! Came in with an eye condition and needed this eye looking into as I was extremely worried. I couldn’t hardly open this eye as it was so painful! I filled in the online questionnaire and I had an appointment the next day. When I approached the store it was really busy, queued at the front of the store. I eventually got served and was told sit down there on the left, quite difficult to see where I was going so a helping hand would of been nice! When I eventually got to see my first health care lady she said I need to ask you some questions about your details bringing up old addresses, phone numbers and etc, I explained I filled in the online questionnaire, her reply we don’t get that information on her screen?! Why bother then?! Then I saw Alistair the optician he said what brought you in today I said my eye, it’s so sore I have blurry vision and his reply was, well it would be with a eye condition like that! Just no empathy or anything from the rude staff! I had the eye health check on what they could do but had to rebook because they couldn’t do a full test because my eye needed to improve to full health. I was told you need to pay for today and rebook back in. No one was available to rebook me back in so again I waited, eventually after staff chatted I was seen again and the lady who I saw on that Friday said we have a appointment on the following Monday?! I said my eye isn’t going to improve in 3 days! They just have no common sense in this place! Fast forward I filled in a customer survey after my visit and the store manager called and said she would reimburse my eye test! Well this is false promises! Nicole the store manager was due to phone me back twice then the store colleagues have told me she isn’t in then I email the store to say I am working so please call me between 2-4pm as I have no signal at work so she calls at 5:15pm and I missed her call and she missed me leaving another voicemail not reading my email! You phone back, my work phone is withheld number and it rings, and rings and rings and eventually cuts off and says we have your number and will call you back! How my number is withheld?! Whole practice, staff and management is a shambles!