This is how Specsavers are treating customers I purchased hearing aids from you in 2021 - below is the disgraceful experience I have had: 1. First of all in 2021 the audiologist didn’t set them up correctly on the first day. and I had to return to your Bolton town centre store to get them programmed. 2. From my first visit I was given a pack of wax guards that had no replacement guards on the end. 3. The staff failed to tell me that the wax guards should be changed and it took me almost 2 years to find this out and to get the guards supplied resulting in impaired hearing. 4. The store didn’t have the correct domes on 2 occasions resulting in smaller ones being fitted - why was I not given a supply of these when I first got them 5. They are guaranteed for 4 years yet the clear plastic tab that you use to remove them came off resulting in me not having them for 2 weeks as they had to be returned to the manufacturer. 6. The same left hearing aid stopped working again on another occasion resulting in a further 2 weeks without them 7. When I went back to collect them, I was given the aid back and the audiologist told me to put it in my ear, later that day I had severe pain in my left ear. I discovered that the click dome was missing from the aid when I removed them. How could the audiologist not have seen this? 8. I had to travel back yet again to the store to have the click dome fitted. After having a new click dome fitted, I noticed over the next few days quite severe pain in my ear and neck I put this down to the hearing aid having damaged my eardrum. Why did the audiologist not check inside my ear? 9. During the next two weeks the pain got much worse resulting in me making a GP appointment - at this appointment the doctor said she could see something deep inside my ear but it was too risky for her to remove it and I would need to go to ENT casualty for an emergency appointment. 10. I got an appointment and the Consultant removed the original click dome that had obviously not been fitted properly and had become dislodged, the audiologist hadn’t even bothered to look inside my ear and had simply fitted another dome so that when I put my aid In my ear it pushed the original one inside the ear canal resulting in a painful ear infection. 11. You would think that Specsavers would be horrified when I told them this but nothing of the sort. They admitted that the audiologist was being disciplined and could be dismissed but all they offered me was to either replace the hearing aids or refund my money this is after being told that this is not the service you should receive from Specsavers and we will sort this amicably. They didn’t offer me anything for the injuries the audiologist inflicted on me and simply told me that "if I wasn’t happy I should take legal advice as they had done Internally" A very strange and aggressive response from the person in charge of hearing for this particular franchise. 12. In summary I feel thoroughly let down by Specsavers and the whole thing has left a very sour taste I expected better from a major high street brand - all I ever wanted was reliable hearing aids and to receive professional caring treatment which sadly they failed to provide. This should serve as a warning to anyone considering using them, when things go wrong you find out how good a business is and Specsavers failed miserably. Sent from my iPhone