I have been with specsavers for a number of years so after my recent pair of glasses frame broke on one side I decided to go back to them, I was really pleased with my smaller frames from a number of years ago as I have small facial features and they suited me really, really well, during attending recently they explained I would need an eye test and would have to pick out a pair of frames, I looked at the current frame range and asked did they have some smaller frames as the frames they have now don't really suit my requirements, they told me they don't have the frame range that I had and unequivocally said they were unable to get smaller specification frames now, I was displeased with this but decided to have a look at the current range, this was whilst waiting for my eye test, I asked the young lady at one of the desks could they analyse my current lenses and use this specification with the new frames, this she said was not possible, I asked did they have my lense specifications from years ago and this person said they DO NOT and I would have to go along with what the testing optitian says, I go into the cubicle for the usual field vision test and what not, then came the test. After being told Specsavers of this branch DO NOT have my current lense specification by the young lady outside the testing optitian started to test my eyes, she put a few lenses in and asked could I read the letters of the test card, I said I could and read the whole thing, with this she said "oh" and supposedly changed the lenses to what she said were my current lenses, so after being told they don't have my current lenses prescription she comes out with what she did, so I told her that I was told they didn't have it but then there it is, she told me that with the glasses I have now my eyesight has improved somewhat !!!! So this is the thing, when I go back outside the test room I again ask for my current prescription to be used in the frames I had then reluctantly selected, with that I was told that since my eyesight has changed, not got better but "changed" then I would need verifocal or bifocal glasses, as I didn't know which was which and wasn't exactly shown how they work I went with and said "I wish to have bifocal glasses" so then paid an extra 12 pounds due to exemption certificate not covering the full lenses amount, I then went away and thought "great, new glasses so as not to keep gluing my current broken pair" I waited the usual few weeks as it was Christmas time and then had a phonecall to say my new glasses were ready, I went in and put them on and was shown a test card " I couldn't read the small print in normal eye view so had to look down to the bottom of the lenses to read, I could read it but this caused me such a stinking headache and neck ache from the moment I tried I asked again could I have my current lense prescription in the frames I had chosen, at this point they gave me the paperwork which explained that the lenses which they had supplied were verifocal and not bifocal which I had asked for, I told them that I am unable to use the glasses they had supplied and they suggested I go and try them for a few days, which I did, I took them back a week later and stated I was not happy with them due to it causing such pain in my head and neck, I unfortunately have a brain injury so my eyes visually see differently from other people's, then then said I would need two pairs of glasses, I drive so to be able to drive we need to see things as they are, what with two pairs to drive and read signage I would have to swap my driving pair for my reading pair, it doesn't quite work out like that whilst driving does it, when driving along you have seconds to read signage for exits, etc. I am not a happy chappy because they messed me about and doubt very much I will be using their "NOT SO FANTASTIC" services again, get fed a load a rubbish to be told I need two pairs of which I would have to pay more for "customer services have gone right out the window with these, they don't supply you with what you need, they supply you with what they want you to have, meaning more money is spent on unusable glasses"