Booked an appointment with the Hexham branch over the telephone to trial contact lenses and informed they would use my eye test from 22 months previously. I queried if I would in fact firstly need an up to date one, to be asked was my eye sight still the same. I replied I wouldn’t know as I’m not an optician! Attended the first appointment to discuss lens’ and suitable ones were ordered. Visited the store again to collect the lens packs and be instructed how to put them in/remove them. I did struggle but was told this was common and would get easier the more times I used them. After the second use I found the prescription not correct (remember I did ask if an up to date test was needed!). I contacted the store to be told I needed an eye test!! I’m now onto visit number 3! Eye test complete and indeed I did need a different prescription. New contact lens’ ordered. Visit number 4 yesterday to collect said lens’ resulted in yet again an appointment with a different optician. He told me to put in the lens’, which I managed with the right eye but struggled with the left. However I expected this as it was only my third time using them. Suddenly he announced they should be removed and an appointment made for a contact lens lesson! On checking he discovered there was no one available to show me and I must make an appointment. I would have assumed when the appointment was made to collect the contact lens then they would have ensured a qualified member of staff was on hand to deal with any issues. I’m now not prepared to deal with Specsavers any longer, their incompetence is no longer tolerable.