Had an appointment at the Livingston branch to pick up varifocal sunglasses for my holidays was asked to take a seat waited about 5 mins then got called, the particular man who called me did not even speak to me no hello how are you nothing all he said was your here to pick glasses up which I replied yes he went and got them and came back and just thrusted them at me and said put these on look right look left told him they didn't fit right he said take them of and went away and done some to them in a total of three times until he came back and said here try them I said the still didn't sit right and should I not try to see if I can actually see and read with them before he fixes them, absolutely no reply so I picked a leaflet up and had a read and they were ok so he took the glasses back but still not right so rather than subject then to heat to bend he must have got fed up getting up to do it so tried to just bend the legs without using heat. The still aren't quite right but to be honest I just wanted to get out the shop and away from him, he never even said thank you goodbye nothing. I'm afraid my Livingston store is only interested in getting customers through the door and how much they can skin you for, their customer service is absolutely shocking and for that reason I will not be using Specsavers again if I could give them a 0 score I would!!