Been going to Specsavers since in my teen and was happy until lately .They move all the old staff to other branches .Now you have new staff that hardly know what the other one is doing .No messages or information left for other staff to check collection , or telephone conversation with customers for collections. Politeness is no longer in specsavers a few will say good morning. I was asked to try my glasses that i came to collect standing at the desk . When i asked where is the mirror we don't have one .I then advised the staff that they have cubical that you sit to try glasses on so he can see if it needed adjustment or fits fine. He then realise what i was saying so he then find a desk although their were about four empty desk available.Bring back some of the old staff to show these staff how it should be done. The eye test by the opticians i cant say a bad word they are good at there jobs.But staff need lot more training.When i leave that day i start thinking should i change. Phidd