I Recently returned to specsavers against my better judgement only because I couldn't find the frames I liked anywhere else. I was I had the eye test in my local branch during which I expressed the necessity to see more clearly when doing fine craft work, preparing Vegetables, reading and using a computer screen.. all of which are at 'arms length' and not up close. On the day of the test, a member of staff (on the front desk) was very rude and unprofessional towards another member of staff whilst she was trying to help me. She was clearly embarrassed and I was very cross. Then, rude 'AGAIN' during THE SAME VISIT!.. Yesterday I returned to have the fitting of the not so cheap glasses and immediately was concerned that the clarity of vision was good up close, but not at arms length as requested. Also whilst trying on the second pair, I realized the first pair were wonky when placed on the table. I expressed both my concerns and the assistant left me to speak to the manager. Unfortunately for them both I was able to hear quite clearly the conversation which was right behind me and was insulted by their remarks. I quote "what's the matter with her? What's her problem this time?) how rude! The answers were bizarre! I was reminded too that bifocals were on offer ? The manager and staff need some serious customer service training I believe. And don't keep offering to Bend a brand new pair of frames back into shape! If they are substandard. Then take it up with the company.. and not convince the public 'they' are in the wrong for daing to question a product or service! A second pair of the same frames were collected, and It was discovered that the same wonky problem was with those too. Considering how expensive the frames are I feel the quality is not 100%. In the end, I was getting nowhere with my concerns as the onis was clearly put back on me and staff were unable to provide a satisfactory resolution, I felt a temporary compromise was is in order. I will not go back to the Folkestone store and may take my money to another retailer.