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Anonymous
Having had a bad experience 20 years ago at specsavers, my wife convinced me to give them another try. I use varifocal lenses and the total cost came to £380.00. When ready it was clear they weren't right but told to give them couple of weeks to get use to them. After a couple of weeks I returned and the assistant who served me was very rude and would not let me speak. She told me She was insisting I need an upgrade which i finally agreed to which cost met another £40.00. The reason she gave was the lenses specsavers use are different to the ones you would get at an independent Opticians, stating the reason why spesavers are cheaper. No further checks were made when I returned my glasses and when I returned to collect them there was not even the slightest difference than before, i believe they where not upgraded, just handed back to me in the same state. Having had a another eye test with a different company I was told that the branch of specsavers where I bought the glasses from have a manager who pushes the staff to charge customer as much as they can to improve their monthly bonusses. I returned the glasses and demanded a full refund, which i got. Never will I use them again.
5 months ago
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Specsavers has a 2.2 average rating from 1,190 reviews

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