Newquay Specsavers should have a sign on the door wheelchair unfriendly. My recent visit was a disaster. Firstly staff said my appointment was upstairs. I have been in a wheelchair for my last two appointments,this was mentioned when I made the appointment. Secondly I wasn’t seeing my optician whom I have seen annually for the last seven years. I queried this as I had booked specifically with him. I was told he was upstairs that day. I was then led to a tiny space which my partner had to lift me in the chair to manipulate me into. I then had my eyes photographed by an assistant who never spoke to me apart from instructions. She appeared very nervous and unsure of herself and didn’t apologise when she banged my nose hard enough to bring tears to my eyes with the machine. She (I don’t know her name) then tried puffing each eye, 3 in one 6 in the other tutting away. I was obviously a nuisance. The optician was pulled out of retirement and chatted enough to make up for the women, he apparently came for hi-days and holidays. I had been on line and chosen glasses which I had written down the names of on paper, two for £70 two for &90. This caused more fuss and backwards and forwards from grumpy assistant than if I’d asked for every pair in the shop . I don’t know who she was but was untrained and obviously disliked working with the public or maybe just the disabled. A horrible experience. I have now got to order my glasses on line as my partner had to get to work and we had been in the shop over an hour and a half. Two exactly the same was all I managed in shop.