Few days ago appointment at RICHMOND SPECSAVERS. it was a nightmare. The woman o saw first was totally unaware she’d used the puffer multiple times in …. one eye! Trying to get my head at the right level she caused me real pain (I’m very tiny, 79 years old & suffer from Parkinson’s) She then tried to lower the surface but it fell accross my knees causing very real pain She asked me if I wanted OCT? I said no. The male operative said “give it to her anyway”. It was as though I didn’t exist The man then did some vision tests (I’m finding it impossible to read small print). He didn’t suggest getting glasses but, I believe, referred me back to the hospital. It was a stressful & physically painful experience. I was very shaken to my core.