If I could, I would give the staff a 5 star review, they did their best to solve the problem. After 3 remakes of the lenses and despite my optometrist's note to match the curvature and lens thickness, the glasses made for me were very difficult to wear, there was blurring at the peripheral, the progressives caused the floor to seem wavy, there was only a small section that was clear. My prescription was blamed went for a retest, not much difference. Let me make it clear I have been wearing glasses for over 60 years and know very well how they should be. I did say at the first pair that if the frames were not compatible with the prescription , no problem I would pick something else. First pair letters on the signs in the store were doubling, and driving only looking straight ahead was it clear tried for 2 weeks to wear, because they wanted me to 'adjust'. I returned and they redid the lenses.Put 2nd pair on and when I stood up total loss of balance, again only small section of lens clear, 3rd try lens upgrade, and after 4 weeks 'adjusting' a lot of eye strain and in total frustration I put my old glasses on and have not gone back. So my benefits were used up and have since bought new glasses out of pocket somewhere else and they are exactly correct. After speaking to professional, lens quality can make a big difference when you have astigmatism. Again kudos to the staff as they tried to fix a product that was not the quality needed.