Terrible Service and Complete Lack of Communication - Avoid Specsavers! I had an extremely frustrating experience with Specsavers. I ordered top-up contact lenses on the 13th of July, expecting their “express delivery” as advertised on their website. Since I only had two weeks of lenses left and was due to go on holiday on the 3rd of August, I assumed they'd arrive quickly. I continued using my contacts, fully expecting my order to be fulfilled in time. After a week with no sign of my lenses, I went to the store to check on the status and was told they’d arrive on the 26th of July. I was relieved, as this was before my holiday. However, the 26th came and went with no delivery. When I contacted them via live chat, I was told the lenses wouldn’t arrive until the 10th of August—long after I had left for my holiday. This meant I had to spend my sunny holiday wearing glasses instead of sunglasses, which was incredibly disappointing. When I returned from my holiday, there was still no delivery and no update on my customer portal. After wasting more time to chase them up, I was told on chat that my lenses wouldn’t be ready until the END OF SEPTEMBER! Throughout this entire ordeal, I received absolutely zero communication or updates from Specsavers. The lack of customer care was appalling. To make matters worse, my expensive Viktor and Rolf glasses, which I bought only 9 months ago, started having issues with the right arm bending up. When I brought them to the store, I was brushed off and told there was nothing wrong with them. Predictably, they snapped in the middle of my contact lens fiasco. When I took them back, I was given no other option but to repurchase the frames at the price I originally paid. I had no choice but to pay because I had no contact lenses to fall back on. Specsavers completely ripped me off and showed zero regard for my situation. Needless to say, I have cancelled all my accounts with them. If you value your time, money, and peace of mind, avoid Specsavers at all costs. They will not help you when you need it the most!