I have no problem with the staff but with the system. 10 days after placing my order I received a call from Specsavers to say that the frames that I chose had been damaged and as they had been discontinued I needed to select an alternative. This I did and requested that they provide the new glasses as a matter of urgency. Unfortunately I was told that their system for providing glasses was automated and could not be changed and that I would have to join the queue. The reputation of a company where machines take over from people is, in my estimation, very low. Specsavers probably are the cheapest option. but at what cost to their customers. It appears that this is a case of "you get what you pay for"