Eye test carried out at Kingswinford branch and was told I could keep my spectacles and have the new lenses fitted at Stourbridge approx. 10 days later. When ringing Stourbridge to check if they were available for fitting, I was told that Kingswinford hadn't sent them and they would ring and check with that branch. Thirty minutes later, Stourbridge rang back to say they were in their laboratory after all. Today, I went to Stourbridge to have new lenses fitted. I went into that branch with no trouble reading - couldn't see clearly to read with new lenses. After retesting the measurements in the lab. and adjusting nose pieces etc.etc.etc. they were still useless. I asked for existing lenses to be put back in and a refund. This I was told would have to be issued by the Kingswinford branch. What a waste of a morning! On being issued with the refund at Kingswinford, the assistant informed me that there was no change to my reading prescription. Really???? I will now have to pay again for a test at another opticians. Should've gone to Specsavers? NEVER AGAIN.