What went right would be easier to answer - absolutely nothing. Cancelled numerous times and 1 no show. I have to make arrangements for someone to sit with my seriously ill husband and someone to take my dog when these appointments are made. Then I have to cancel these arrangements, inconveniencing other people. Specsavers Home Visits have a nerve to advertise as they do. I eventually told them not to bother coming and I am now looking for other home visit opticians. The lady who answers the telephone is not to blame and should be treated with respect. The fault is with the higher-ups and Specsavers Home Visits should be ashamed of this shambles.