Rang for some new batteries . The stupid message said busy . Fair enough but no hint of where i was in the queue. So left a message , said they would ring back but still waiting . My nearest audiology department is 22 miles away . The one in evesham is closed . When i reported my aid wasn't working the audiologist didn't seem to care less . She said it’s fully functional. I know it isn't because i cannot hear anything from it . I gave up and left before i lost my temper . This was a while ago and to repair it i have to get to worcester which as i said is 22 miles away . Complete joke of a business ,go somewhere else .