Bought my first pair of varifocals from Specsavers and paid close to £300 for them along with prescription sunglasses. I have been a customer with them for almost 20 years but on my last visit I felt there was a lot of upselling whether it was additional testing or products. It took 10 days for my glasses to be ready to pick up and straight away they didn’t feel right. The assistant assured me it would be because of the change of lenses and to give it a few weeks for my eyes to adapt. 6 weeks later I cannot read with them or use my computer. I had a H&S assessment completed at work to make sure everything was ok but I still couldn’t see the screen properly and after wearing them for more than 5 mins I was getting pains in the right side of my head/face. Popped into Specsavers today as I feel 6 weeks is long enough to make an informed decision and could not believe the poor customer service I received. The girl asked me if these were new glasses - I said yes and you should be able to see that from my record. She asked if these lenses had been removed and new ones fitted - I could not believe what I was hearing. Twice she went off to check I had the right prescription- which it was. Then she re-measured the frames on my face and couldn’t find anything wrong. She told me I might not be moving my head enough with them or my computer is in the wrong position. Highlighted again that I had an OHS assessment completed last week and everything is fine and I told her that I do move my head - you have to with varifocals!!! Said to her that I just wanted normal lenses and I will deal with the distance issue and she said she would need to charge me £90 for new glasses. I asked why and she said moving to an intermediate lense with the anti glare coating was £90 and I would need 3 pairs to replace the varifocals. Told her that this was ridiculous and I wanted my money back and I wouldn’t be paying for anything. Did get my refund but what concerns me is they were not prepared to retest my eyes to see if these optician had made a mistake and would have charged me an extra £270 for glasses when their specs were not fit for purpose. Avoid at all costs. Go to an independent and give them your money rather than this rip off mob.