I had a contact lens appointment at Uxbridge about a month ago came in and was sent away with a trial pack and they made me a appointment a week later to come back with a pair in for final assessment! Went to the appointment with my last pair in as you only get five pairs! When I got there they didn’t know anything of my appointment and said they couldn’t do anything! So rung up next day and explained this and they said we will have to order you another trial pack by express delivery! Well over a week later I still haven’t got my trial pack so I can go in and be signed off with my prescription! I have rung about 4 times and every time someone said there ring me back in which no one did ! The staff there are very unprofessional and they really don’t care and they are so unhelpful! I just want to get my prescription and I will order them from elsewhere! Specsavers in Uxbridge are totally shocking customer service