What I realised when I went to Specsavers store is that you'll have great service if you're buying something from them but when you want something free or fix something there service was terrible the staffs in the store just keep on saying " sorry for keeping you waiting " and then we waited to get my glasses fixed for about 20 minutes and they was plenty of staff around but didn't help us so we had to walk out as we we're getting mad but while we were walking out the staffs were just standing there doing absolutely nothing so only go to Specsavers if you want to buy something because you'll get sh*t service if you want something fixed or anything free.