The eye test itself was good, but that's where it ended. I waited two weeks to get my glasses, which wasn't a problem. However, when they finally arrived, I couldn't see out of the left lens. They had put a minus prescription instead of a plus, so both pairs had to go back. There was no apology; they said it was apparently a typing error. I waited another two weeks for them to be redone. I ended up going back six times because the glasses kept sliding down my nose and were crooked. The last time was a complete joke. The assistant cut the arms on either side. By the time I got home from the shop, I had a headache. I switched to my old glasses, and the headache went away. I'm assuming I was looking out of the wrong part of my glasses and straining my eyes. I went back yet again and asked for a complete refund. The manager dealt with me. Apparently, I had also paid for an eye test even though I'm 62! I didn't know it was supposed to be free, to be honest, but they should have. I would have given them a zero rating if possible. Each time I went back, I felt like I was a burden to them, interrupting their group chats. Iv told a lot of my friends about my experience and most will not use them either. All they seem to be interested in is how much money they can get from you.. iv since been to asda got two lovely pairs of glasses for a fraction of the price and the service was impeccable. Restored my faith back into an optitions