The supposed call centre answered my initial enquiry with kirt, blunt questions... I visited the Deal shop where I had good service although something I required wasn't available.. I travelled home as I didn't have my credit card with me, I tried to call three times over two hours each time receiving a message saying the phone cannot be answered.. I eventually got through to a woman who's manner was bordering on rudeness... I kept asking why the phone was not being answered, to which she kept talking over me saying 'date of birth' .... I think the management should be taking a serious view on this vital function for any business.. Colin Craddock 077203 72965