Tottenham Court Road branch . So I had an appointment booked for 13.20 apparently! I arrived at 13.15 and was browsing and awaiting for my appointment. I ask reception and they told me to go upstairs . On arrival upstairs the optician said you are late ! It took me forever to get there . Offered me an appointment later in the day ?? Appalling customer service . I will take my business elsewhere. I am an old lady and I cannot see hence the need for glasses and genuinely thought it was 13.35 appointment not 13.20 !! There were so many of them ( staff ) standing around chatting on arrival . I spent over 20 minutes browsing trying on different frames and was waiting for them to stop chatting before I approached the reception desk ! Made me late to go upstairs and them denied me a service . I am so upset 😭