9:50 appointment in the Wrexham branch, but still waiting at 10:30. No feedback as to why there is a delay. So I gave up and booked with vision express, let's see if that's any different. If I am to spend hundreds of pounds with them I expect a bit of respect. Even if it's only an explanation as to why there is a delay (maybe someone has not turned up for a valid reason - sickness) and an estimate as to when I would be seen I can then make an informed desion as to wait, come back a bit later, or reschedule. But no, nothing from any of the staff. That's me done with Specsavers and I will not be giving them a good review to my colleagues. What a way to run a business.