Ordered new glasses and when arrived 10 days later noticed a fault in one lens. Showed to assistant who could not see it because they are not trained well enough. advised to see person who measured my new specs who was not in and I had to wait another week to see them. I do not think they believed me that the lens had a manufacturing fault. Went back a week later and saw manager/owner who eventually found that I was telling the truth that there was a fault in the lens. I complained that I had had to wait over a week to have this confirmed but nothing was made of this. A new lens was ordered and when it arrived over a week later it was found to be chipped so another one was ordered. Waited another 10 days. Final result was a pair go glasses that I had to wait many weeks for with several trips at my expense into the town. No apologies or anything said at all. New glasses are in fact the worst I have ever had in terms of frame quality and lens varifocal range. This is the third issue I have had with SpecSavers in the past 12 years. I will not now ever use them again or recommend them to anyone awful company that are cheap and nasty. Don't believe the adverts.