Previously I've always been happy with Specsavers. However, my new glasses (less than two months old) are faulty - one leg is damaged. These are the varifocals I use for VDU use at work (so not cheap). I've been told that my local branch of Specsavers cannot order in a replacement pair of frames specifically, and that I will just have to take pot luck and wait for 2 to 3 weeks until a delivery happens to have the correct pair of frames in. This strikes me as totally unacceptable; I spend up to 7 hours a day at work using a VDU and need the correct glasses.