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Darren Apps
Recycling your frames Sir? Oh no! Buy another 2 pairs of the same frame. It's cheaper! Booked the appointment online which was very easy to do. On arrival had to fill out a survey that seemed geared to push for frame sales in it's questioning. Very professional eye test and given full explanation of the health of my eyes and what was needed. Staff very helpful. After my eye test I needed new lenses. Wanted one of my current pair of glasses to have just the lenses changed as I saw no point in replacing the frame. The frame is a current stock item. was told for lenses only it would cost me £398. Then I was told due to the 2 for 1 offer if I purchased 2 pairs of frames of exactly what I already have, would come out at £222. In this day and age of recycling why oh why are they trying to push out more frames when I already have frames that were fit for purpose and would then become obsolete for use? Even the staff member said it doesn't make economic sense! Politely told the staff member I will not be purchasing any lenses and not use Specsavers again. Thanked them all and left. Clearly Specsavers do not care about recycling or the needs of their customers and are mainly interested in selling their frames. They need to look at the cost structure of lenses only when the customer has a perfectly usable frame already, especially if it is already a current stocked item.
5 years ago
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Specsavers has a 2.2 average rating from 1,192 reviews

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