I attended Spec savers in Halifax, West Yorkshire after a blackout and feeling very delicate and needed a new pair of spectacles as I have double vision. The first problem came with the assistant, who despite me explaining on several occasions that I needed her to be succinct as I was having difficulty with processing information and felt really ill continued to chat away and offered lots of information which wasn't relevant to the question we had asked. The last time I reminded them of the trouble I was experiencing the assistant began to talk very slowly but still conveying the same irrelevant information and then continued to talk to my friend at a normal pace discounting my presence. I explained that I could still hear them, it was me who had to make the decision, and that I needed direct answers to questions and not the same information spoken at a slower speed. I interrupted them as they continued in the same vein and asked to speak to someone else. The next person who attended us was an optician who understood and we were dealt with quickly and efficiently and an emergency pair of reading spectacles was ready the same day. When I came to collect my daily use spectacles I explained during the fitting that these weren't correct and I couldn't see properly. After the lenses were checked against my current prescription, I asked if the prism film had been applied correctly. This film had been prescribed by the local hospital ophthalmic department whilst the correct prescription was determined and dispensed and is ridged, so it has a definite feel to it. I was assured that this was correct and to 'get used to it'. I took the spectacles home and after two days contacted Spec savers via email and described the problems as above. I was contacted the next day by the 'senior optician' who explained to me that it was impossible to tell which way up a prism film goes by the direction of the ridges, plus other deflections of any culpability,which left me doubting myself My experience with the first sales assistant was ignored and I asked to return to the store. As I was having terrible problems seeing I asked what would the visit be for and what was the hoped for outcome and was told that the spectacles would be checked. Taking into consideration the previous conversations plus that I had an ophthalmic appointment the next week I decided it really didn't warrant the considerable effort to travel to an unproductive appointment whilst experiencing significant difficulties with my sight. At my ophthalmic appointment it was immediately discovered that the film was upside down by running a finger against the film and this was corrected. I then emailed Spec savers again with this information. The next phone call was confusing as the manager focused on terminology and disagreed that this film could be determined by feeling it and that the direction of the film had no bearing on the information I had passed on about my prescription. It was agreed that I could return the spectacles for a full refund within a given time period, so this is something. I then attended a local optician for an eye test and to have the prism prescription incorporated into my lenses. The optician felt the direction of the prism and gathered the correct information from this and then used a machine to find the exact prescription of my lenses plus the prism film. The two experiences of opticians has left me in no doubt that Spec savers are lacking in many areas of expertise and I can only advise people to avoid this branch based on this.