A customer for over 30 years; over 20 years on a contact lens lens scheme with my wife and my daughter added over 5 years ago. My wife went for a lens check (16/04/19) after which the store staff stated her direct debit had been cancelled. Furthermore new scheme members were required to pay 3 months in advance for lenses and as hers were due in April requested payment of £54. They also stated that my direct debit had also been cancelled and that I would need to make a similar payment. However upon review of my account I found all direct debits active and payments had been made the previous month and were not in fact due until 6 days time. I contacted the store and queried but they insisted I had cancelled the bank instruction and would need to pay the fee which she, as an up-front and honest individual didn't question so paid. The timing of my wife's appointment we are given to understand was purely coincidental. Question: Is it reasonable to ask a customer to pay in excess of £100 up front 20 years into a contract because someone, somewhere cancelled the bank instruction. End result, we are potentially over £100 out of pocket and Specsavers have over £100 of extra cashflow in the system and we have no discernible benefit? Personally I find this completely unreasonable having paid on a monthly basis for in excess of 20 years. I am seeking legal advice for breach of contract and on principle have decided to walk, seeking an alternate provider. Shame on you Specsavers!