Had a hearing test at Kettering branch a year ago and purchased 2 hearing aids which never worked properly it has been very difficult to get appointment to have them checked, Managed to arrange an appointment 2 months ago over the telephone, turned up and no one had recorded the appointment at the shop so nothing was done. They offered to rearrange the appointment for 1 month later. At that time adjustments were made which in the quietness of their office seemed ok, as soon as i went outside into normal life they were worse than before. Managed to speak to them today (16th May) they were looking at July for an appointment which was disgusting, so the person i was speaking to said that they were available now, so i said it would take me 10 minutes to get to the shop and was told "what a shame i will be with another customer then" £2000 down the drain