London Tottenham Court Road My first appointment was on 17 July for an eye test, the gentleman who checked my eyes saw me for 7-10mins, returned to collect my new glasses to find that they were not what I ordered in both frames and lenses. The information had been changed on the form from reactorlight to sunglasses! DOH. The dispensing manager Katie was extremely helpful and supportive and arranged to have them sent back and that I would have the right pair within a week. I went to collect them a week later, the frames right this time. After about 2-3days of trying my new glasses at home there was something else wrong. I went back again, chatted to Katie, she checked the lenses and according to the paperwork the lenses were correct! I booked another appointment to have my eyes checked again. Appointment was on 25 July with a gentleman called James. He was baffled as to what the problem might be. I have had optic neuritis in my right eye in the past and because of this he sent me to Moorfields A+E Dept to be checked. Waited 3 hours to be seen and was sent home with eye drops for dry eye, no sign of optic neuritis! So, went back to Specsavers for another eye check on 7 August. This time I saw a lovely lady called Sita. She spotted the problem more or less straightaway. The original form from 17 July had the wrong lens strength typed in, 10 instead of 100!!! After all the backwards and forwards, trip to Moorfields it took someone with the intelligence and patience to spot the problem by reading the inputted information correctly. I would like to say a BIG thank you to Katie and Sita at Specsavers Tottenham Court Road for their patience, diligence and care and attention for dealing with my problem in a professional way. If any management read this you must value and support these two people as they are a huge asset to your company. You should always listen to staff on the shop floor as they are at the front and centre of customer service and need to be recognised for the very good job that they do. Anyone else reading this I can highly recommend Katie and Sita at the Tottenham Court Road Store.