The service is absolutely 100% total rubbish,its starts off before you part with your cash like a professional operation,and then goes south from then on,my sorry tale is has follows,I went to have my eyes tested has I was invited to do from them via a letter,I suffer from migraines and headaches following a full stroke which I had previously had,I had a test and was told that the glasses I had were to strong prescription so new lenses were required the lenses are bifocals,I also had sun glasses made.I collected the glasses and noticed I was having problems the reading part of the lens were such that I had to hold my phone,reading material in the precise distance to be able to read or see correctly this was very uncomfortable the same with the sunglasses which also the wrong tint,I went back to specsavers in Merchant street Bristol.where I was told to take a seat in the shop not in the test room,a very broken pair of test frames were balanced on my face and after dropping one different lens and a lot of trial and fumbling around was put in the test glasses I was asked if this was better it was but is one lens a proper test ,however it’s gets worse I was told I had to leave the glasses for two weeks leaving me with out my spectacles. I can’t use my phone,read etc .after this they will sort the sun glasses out and another two weeks.I want my glasses sorted out including my sun glasses ASAP .if not I want my money back and will take my business to a professional options.unfortanly it’s not the service it used to be. I have contacted the complaint department and I still await the phone call.my advice is avoid ,avoid, avoid