Well what a sad experience we’ve had with spec savers audio centre. We needed a replacement hearing aid for our elderly mother who is 92 years old and needed a home visit and were referred to spec savers in Farnham. We understood a home visit would be chargeable and this was £95 upfront however the bad news was we had to wait four weeks for a home visit appointment. The home visit materialised ok and she was visited by two audiologists from Farnham who came with only two hearing aids as samples. We selected a suitable hearing aid and she paid just short of £1500 for the pair. We thought this was the only choice she had available, however it later transpired that they were Wi-Fi and Bluetooth and iPhone compatible, all of which was not necessary for an old lady, but this was not made clear by the audiologists who visiting her so we feel somewhat cheated into making a more expensive purchase then perhaps was necessary for her needs. After making full payment she was promised delivery and fitting within two weeks. Spec savers then failed to achieve this and despite a chasing phone call from us they were still late and they didn’t materialise until three weeks later. After a very brief visit from the audiologists to fit the hearing aids there was limited explanation as to how they were to be used , their functioning and charging capability, and our elderly mother had areas where she didn’t understand what to do so we contacted the manager Jess who was quite indignant when we asked for another visit to further explain the hearing aids and insisted we had to pay another £25 just for them to visit to explain what they should’ve explained on the previous visits. It seems to me the manager needs some training in customer relations and needs to understand the importance of customer satisfaction particularly over an expensive purchase such as this one. Sadly I cannot recommend spec savers audiology home visits and I would suggest you look elsewhere if you need an elderly person needing hearing aids fitted at home.