Unfortunately we have consistently used specsavers over the years, and although the staff have been very nice, the quality of product is shocking. EVERY pair of glasses bought for both our children have had to go back numerous times, as they usually fall apart within days of receiving. If parts are lost they DEMAND that the full frame is purchased again regardless of the original cost, truly arrogant and appalling customer service. My wife made the mistake of going in alone, and got the hard sell (they should probably sell double glazing too), which is the norm with adults. She came out with bi-focals that were unnecessary, exceeding expensive, and so unusable £270 went straight into the bin and a new pair of normal reading glasses had to be purchased! We will be looking elsewhere, since after years of custom we have finally grown sick of the rip off quality and shocking poor overall service offered.