I lost my reading glasses and spoke on the phone with the Winchester Branch about possibly replacing one pair for about £74 as I was due a two year appointment the next year. I went in the next day and mentioned the £74 offer but was then assured repeatedly by a male assistant that I could have two pairs for £89 if I chose £69 frames. Several frames proved not be be available for my lenses but we finally settled on one that was supposedly 'discontinued' and so I agreed and paid for two pairs at £89, the assistant being keen to show me he was giving me a £45 discount on the receipt. This was, in fact, merely the discount for ordering only one pair, I just found out this afternoon. I was asked to return in a week, which I did, this morning. The female assistant offered only one pair and when I insisted that it should be two pairs, she called over the male assistant who I dealt with to ask if he remembered me but made sure to show him the receipt as quickly as possible to coach him in his response before he replied. Having been primed, he just repeated that what was on the receipt was what I had ordered. This was a clear misrepresentation of the purchase. I insisted that the franchise owner honour the terms of the purchase but he insisted that the receipt was clearly only for one pair and that 'he could not afford' to give me a 'free' pair. I told him that it was clear that, in fact, he WOULD not do so not that he COULD not do so. I obtained a refund and left the shop deeply unhappy that they were determined to try to make it seem to everyone else in the shop that I was some old codger who had misunderstood when I was actually misled as I always actually buy glasses in sets of two, which they confirmed from their own records. I was deliberately misled by the male assistant and both the female assistant and the franchise owner were intent on helping him instead of being concerned to retain a good customer.