Made a formal Formal Complaint This complaint relates John Duminy the Director of Spec Saver Slough High Street who refused to come out to speak to me when I requested to speak to a manager having been sold frames that have repeated caused me inconvenience and I have returned to the branch numerous times. I was told by the meet and greet Hazel that 'John does not have the time to see you', he has said you will have to pay for another frame, or call him back on Monday! It was shocking to see that there was no middle management to deal with customer concerns /complaints and John thought he was to high up the ranks to deal with complaints or customers directly. I am sure that Johns attitude would go against the big name SPEC SAVERS ethos and customer care strategy which small franchises are not adhering too. I felt extremely disappointed and felt let down, will have to escalate, poor service and customer care at Slough Branch