Bearwood Specsavers do not deserve to carry the brand name. Visited July. Now Oct and still no glasses that work. Was agreed a refund after 2 further weeks and having to visit Specsavers Halesowen to ask if I could swap to them and after waiting 30 mins to he seen by assistant manageress who had agreed the refund was then kept waiting only to be told the director at Bearwood Branch wanted me to try again (3 lenses and over 3 months later) and upon my refusal had the assistant manageress tell me he had left out the back entrance as had to go somewhere... more important than dealing with a genuinely upset and frustrated customer only revisiting for her 300 pound refund. Shop floor staff lovely and deserve a rise dealing with incompetent and lying management. Assistant manageress just lies to your face. Manageress doesn't help deal with customers as left out the front door and director sneaks out of the back door.. poor poor attitude toward customers. Escalated to head office and asked for them to sort out my refund so I can swap to a decent branch at Halesowen which is where I'd gone originally. Want customer service. Avoid Bearwood branch.