I tried to leave 0 rating but it wouldn't let me. AWFULL first app after waiting 3 hrs no phone call my disabled elderly mum gave up. I made another app 2 wks later & again 3hrs after the app window had past I called to ask where they were & was told they would definatley be arriving shortly.....we are still waiting??? No phone call to apologise or re book. No explanation just call centre saying it happens a lot they loose contact with the team on the road. I find that very hard to believe!!!! They must have a mobile phone. WOULD NEVER USE THEM AGAIN. They are meant to be attending elderly & disabled people in their home after all????????