Having been a long term customer with Specsavers Milton Keynes and up til now been very happy with their service, find myself very disappointed and saddened by the behaviour of the Manager at Milton Keynes. I initially bought some frames last year, within a few months one of the sides came off (always the same side, I would put the glasses down on my table and when I pick them up the right hand side has come away from the glasses, we returned them and the staff were very helpful, they stated that they believed it was a design problem, they would order me another pair meanwhile the young lady glued the frame back on while we were waiting for the new pair, unfortunately that did not help as the side became detached again. Moving forward this happened again with the new pair of frames, the same fault exactly within 4/5 months We then took the second pair back and we again were treated very well by the young lady. We stated that if the next frames did the same we would need to change the style of the frames,the young lady was in agreement with this and it was all inputted on the shops computer system so that everything would be clear. Well. I have had the current glasses since July 2019 and now the very same thing has occurred,the right hand side has become detached. I returned to the Branch to be dealt with by the Manager who stated that it was not a design fault and that in fact it was my fault, even though we explained the whole history of this sorry case he was adamant that it was a customer issue, but that in this case only he would replace the frames but it would be logged into the system against me. Words cannot describe how I felt to be accused of lying I have never had any problems with Specsavers previously with all the previous glasses that I had bought and declined his most generous offer of putting a black mark against me in their system. Needless to say Specsavers have lost a long standing customer and find it incomprehensible that in these days with shopping on line for glasses that Specsavers should be so cavalier their approach to their customers. Mrs M Howard