OK, theyre busy, leave untrained staff to do as much as poss...but we made appt for checkups (which we get free on NHS). Rang me day before to inform me I'm down for an extended eye check (I have no eye conditions beyond myopia.) Sounded great...till further questions reveal theyre intending to screw £10 out of each of us for privilege. Cancelled & went elsewhere, where we were told it's completely unnecessary as standard NHS test covers everything anyway! Also pleasantly surprised that while Specsavers dont re-glaze old glasses (desperate to sell new ones & screw yet more out of you) my other optician were FINE with doing that, if frames in good condition! Never intend to return to Specsavers. Kind of the McDonalds of opticians (no, that's unfair, McDonalds arent greedy & scamming!)