I have been a Specsavers' s customer for 10 years, and unfortunately I have to say " be careful when you go there" . I don't trust their optometrists anymore. I had my eye test in January, I was given new prescription and new glasses. But I could not see clear with my glasses- I felt that I was wearing someone elses's glasses.Went back and I was told to keep wearing them because it's just an eye- adaptation period. Wore them one more week- no change. Went back again, they did minor changes of the frame ( more curved)- still the same vision. They booked me with a specialist. So, I came back the third time, and the specialist booked me for the second eye test. I visited the forth time Specsavers, I took the second eye test ( in February)and the result was: yes, the first eye test was wrong and my new prescription is more near to the old one. They said they would order new lenses for me ( I had the varifocal ones- paid in total £338) I am quite an organised person and I keep everything filed. Went home and compared the new prescription with the old one given in 2018. Surprise! There both were exactly the same. No changes. 1. They prescribed a wrong prescription 2.They kept quite and fail to tell me that I did not need new glasses. Is that ethical? And I compared the prescription from 2014 with that in 2016. Only 0.25 change -which is unsignificant and usually there is no need to change glasses. But they do, they prescribe new prescription for you almost every two years so you will be their customer for ever. Watch out! Now I understand why they are so busy. Eventually, they rambursed the money and I cancelled the glasses but it's not about money, it's about my time, my trust and my safety.