April 2019 I bought a pair glasses and on the website it says that I have 2 years warranty. I went 7 times into the shop to fix the screw in the glasses as it kept falling out after 5 weeks only. Before the last time I went in (the last time being 10 days ago), the manager Ahmed told me that he will change the frame if the screw falls one more time because there is no screw that can fix this issue, as it is a manufacturer error. 2 days I went in again and Ahmed told me that the NHS cannot cover the warranty of the frame, which is not what I read on the website. He put another screw on and after exactly one day it fell out again, and now I cannot use my glasses any longer.